We love delighting our customers at Pashmina Crafts and we endeavor to provide the best products and service possible.If you are not satisfied with your purchase, you can return an item within 30 days of receipt for a refund or exchange. For refunds you just need to make sure the item your returning is undamaged and in its original packaging. If a product is damaged, please notify us within 5 days.


If your return is due to an incorrectly supplied, faulty or damaged item, please let us know within 5 days that you are sending the product back to us, you can do that here.

There is a returns label provided within your package; so please use this to send back free of charge. Bulky or heavy items will require collection from DPD. Please contact the Customer Service team who will arrange this for you free of charge. Please ensure the item is securely packed and in it’s original packaging.


We will refund your original delivery charge and the delivery charges incurred in returning the product when a product is faulty, damaged or sent incorrectly, If you simply didn’t want the item, that’s not a problem, but in this instance we don’t refund delivery charges.


None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms Of Use.